Please contact Lexie@woojayzj.com to continue this process.

The Scooter has Been Delivered (Unused):

No returns are possible after 15 days of receiving the product. To be eligible for a return, the scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Customers are responsible for return shipping costs.
You will be charged up to a 10% restocking fee. (withheld from refund)

Please contact Lexie@woojayzj.com to continue this process.

Exchange

To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Please contact us at Lexie@woojayzj.com before starting an exchange process.
• Customers are responsible for the return shipping cost $150.
• You will be charged a 10% restocking fee (withheld from the refund).

For non-quality issues, no replacements are possible after 15 days of receiving the product.

Used Items

We do not offer returns on used items except in EXTREME cases of breakage/malfunction.

Before a return is sent, the customer must have written approval of said return from woojay. If a customer sends a return without the written consent of VARLA, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.

If we pass your return request, we will provide the shipping label.

Please notify us as soon as possible after you send your return by emailing Lexie@woojayzj.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days. (If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days.)

If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

All accessories

Special orders

Used items except in EXTREME cases of breakage/malfunction

Late Or Missing Refunds

If you haven’t received a refund after 3 days of approval, please check your Paypal/Klarna account again as it may take some time before your refund is officially posted. If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

FAQ About Returns

Q: My item is no longer new and unused, and I believe it has failed due to a defect.

A: Please contact a member of our customer service team for help: Lexie@woojayzj.com. Or submit your request here

Q: How long will it take to receive a refund?

A: We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 3-14 working days (or on your next paper statement).

Q: How will I know when you’ve received my return?

A: Varla will notify you at the email address on file when we process your return.

Q: Does the woojay.com return policy apply to purchases made at woojay dealers? (i.e. independent local scooter/bike shops)

A: Each of our partner scooter/bike shops sets their own return and exchange policies and procedures. Varla does not accept returns of items purchased from bike/scooters shops. Please contact the place of purchase to discuss their return policy.