Warranty Info

WOOJAY Official Limited 12-Month Warranty

Preface

As part of our commitment to excellence, Woojay prioritizes not only the quality of our Vehicle, but also the comprehensive after-sales support we offer to our customers. We have established an extensive network of authorized service centers across the australia to ensure that expert care and maintenance for your Vehicle are always within reach. For Vehicle under warranty, we provide these services at no additional cost, emphasizing our dedication to your satisfaction and peace of mind.

Coverage Overview

This warranty specifically covers manufacturing defects in construction and mechanical components under normal use conditions for 12 months. For assistance, please contact us at Lexie@woojayzj.com

Warranty Specifics

The warranty is automatically registered to the initial purchaser and is non-transferrable. The warranty starts from the time of delivery.

Component-Specific Warranty Periods:

Battery	12 Months
Motors	12 Months
Controllers	12 Months
Throttle (Dashboard)	12 Months
Frame	12 Months
Charger	12 Months
Lighting system	12 Months
Braking system	12 Months
Tires	Not Covered
Valve Stems	Not Covered
Kickstand	Not Covered
Fenders	Not Covered
Brake Pads	Not Covered
Aesthetic Damage	Not Covered
Wear & Tear	Not Covered

Exclusions from Warranty Coverage

Damages or malfunctions resulting from improper use are not covered, including but not limited to:
Overloading: Exceeding the vehicle's rated capacity, causing undue strain on components.
Crash Damage: Any damages resulting from collisions, accidents, or crashes are not covered. This includes impacts with vehicles, obstacles, or falls that result in physical damage to the Vehicle.
Unauthorized Electrical Modifications: Modifying or replacing electrical components, including but not limited to the Vehicle battery, motor, control unit, is strictly prohibited. Such unauthorized electrical modifications can lead to potential failures, safety risks
Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting Vehicle safety and function.
Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
Water Damage: Damage caused by riding in conditions that expose the vehicle to water beyond its design limitations, including submersion, riding through deep puddles, or exposure to heavy rain.
Exposure to Extreme Conditions: Damage caused by using or storing the vehicle in extreme environmental conditions outside of the specified operating temperatures, or exposure to corrosive materials.
Wear and Tear: Normal wear and tear of the vehicle, including cosmetic issues such as paint scratches or fading.
Commercial/Competition Use: Using the vehicle for intense commercial activities or competitive events.
Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
Unintended Use: Employing the vehicle or its components in ways not intended by the manufacturer.

Claim Process

Initiate claims with proof of purchase and evidence of the issue. We will assess and guide you through the necessary steps for repair or replacement. Shipping damage must be reported within 7 days of receipt.

Post-Warranty and Extended Support

After the standard warranty period expires, we remain dedicated to your Vehicle upkeep by offering free diagnostic services. Additionally, for parts other than the battery, we provide a generous 25% discount, reinforcing our Lifetime Service Commitment.

Warranty Policy on Shipping Costs

General Terms: Under our warranty policy, customers are generally responsible for the shipping costs to and from our authorized service center for any repairs after the purchase. We recommend retaining the original packaging to ensure the safe and secure shipment of your product for any service needs.

90-Day Special Coverage: Recognizing the importance of reliability and customer satisfaction, we offer a special coverage for the first 90 days following your purchase. During this period, if your Vehicle experiences any issues directly related to the controller, motor, or battery due to manufacturing defects, we will cover all associated shipping costs. This means you will not be required to pay any shipping fees for repairs related to these specific components within the first 90 days.

To avail of this special coverage, please contact our customer support team immediately upon discovering any such issues. Our team will guide you through the process of obtaining a Return Merchandise Authorization (RMA) number and provide you with all necessary shipping instructions. Products shipped without a valid RMA number may not be accepted under this special coverage policy.

Legal Disclaimer and Warranty Limitations

This warranty is the sole warranty provided by Woojay, superseding any other warranties, express or implied. Woojay's liability is limited to repairing or replacing parts as specified in this warranty and does not cover incidental or consequential damages such as property damage, loss of use, or economic losses.

Liability under this warranty is confined to the described repair or replacement of defective parts and excludes any other claims, whether based on contract, tort, or other legal theories. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

You have specific legal rights under this warranty, which may vary by australia or jurisdiction. This warranty is governed by the laws of the australia of purchase, with any legal action subject to jurisdiction in that australia.